Return Policy for The Gratitude Concept

Welcome to The Gratitude Concept. We value your satisfaction so want to make your shopping experience as smooth as possible. So don’t worry! If you have a problem with any purchase from The Gratitude Concept, our Return Policy outlines the terms and conditions for refunds and returning products purchased from our store.

Eligibility for Returns:

·       We strive for 100 % satisfaction and products can be returned for any reason, including but not limited to items damaged in shipping. We’ll do our best to make it right!

·       Products are eligible for return within 14 days from the date of purchase.

 Return Methods: To initiate a return, you can:

·      Visit our website and fill out the online return form on our Contact Us page.

·       Contact our customer support team at info@thegratitudeconcept.com at any time.

 Refund Options:

·       Refunds will be issued in the same form as the original payment method.

·       There are no restocking fees for items returned for any reason.

 Return Shipping:

·       Customers are responsible for return shipping costs unless the return is due to items clearly damaged from shipping and handling by carriers or the item is damaged during normal use shortly after receiving it in which case we will cover the cost of return shipping. A return shipping label would be provided in those circumstances.

 Special Considerations for Send Gratitude Direct:

·       For items sent using our Send Gratitude Direct purchase, please submit a return request through our Contact Us page and provide the necessary details required to ensure that the gift recipient receives a replacement item. We will work with you (the buyer) and / or the gift recipient to resolve the issue as quickly as possible.

Processing Time:

·       Please allow 3 business days for us to process your return and issue a refund once we receive the returned product.

 Contact Information: If you have any questions or need assistance with your return, please contact our customer support team:

·       Email: info@thegratitudeconcept.com

·       Website: https://thegratitudeconcept.com/contact-us

·       Hours of Operation: 7am to 9pm EST but requests made through email or the web site will be reviewed upon receipt.

 Policy Changes: The Gratitude Concept reserves the right to make changes to this Return and Refund Policy. Any changes will be posted on our website with the updated effective date.

Thank you for choosing The Gratitude Concept. Your business is greatly appreciated so we strive to provide excellent customer service and satisfaction.