聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽聽Return Policy for The Gratitude Concept
Welcome to The Gratitude Concept. We value your satisfaction so want to make your shopping experience as smooth as possible. So don’t worry! If you have a problem with any purchase from The Gratitude Concept, our聽Return Policy outlines the terms and conditions for refunds and returning products purchased from our store.
Eligibility for Returns:
路聽聽聽聽聽聽聽We聽strive for聽100 % satisfaction聽and products can be returned for聽any reason, including but not limited to items damaged in shipping.聽We鈥檒l do our best to make it right!
路聽聽聽聽聽聽聽Products聽are eligible for return within 14 days from the date of purchase.
聽Return Methods:聽To聽initiate a return, you can:
路 聽 聽聽 Visit our website and fill out the online return form on our聽Contact Us聽page.
路聽聽聽聽聽聽聽Contact聽our customer support team at聽info@thegratitudeconcept.com聽at聽any time.
聽Refund Options:
路聽聽聽聽聽聽聽Refunds聽will be issued in the same form as the original payment method.
路聽聽聽聽聽聽聽There聽are聽no restocking fees聽for items returned for any reason.
聽Return Shipping:
路聽聽聽聽聽聽聽Customers聽are responsible for return shipping costs unless the return is due to items聽clearly damaged from shipping and handling by carriers or the item is damaged聽during normal use shortly after receiving it in which case we will cover the聽cost of return shipping. A return shipping label would be provided in those聽circumstances.
聽Special Considerations聽for Send Gratitude Direct:
路聽聽聽聽聽聽聽For聽items sent using our Send Gratitude Direct purchase, please submit a return聽request through our Contact Us page and provide the necessary details required聽to ensure that the gift recipient receives a replacement item. We will work聽with you (the buyer) and / or the gift recipient to resolve the issue as聽quickly as possible.
Processing Time:
路聽聽聽聽聽聽聽Please聽allow 3 business days for us to process your return and issue a refund once we聽receive the returned product.
聽Contact Information:聽If聽you have any questions or need assistance with your return, please contact our聽customer support team:
路聽聽聽聽聽聽聽Email:聽info@thegratitudeconcept.com
路聽聽聽聽聽聽聽Website:聽https://thegratitudeconcept.com/contact-us
路聽聽聽聽聽聽聽Hours聽of Operation: 7am to 9pm EST but requests made through email or the web site聽will be reviewed upon receipt.
聽Policy Changes:聽The Gratitude Concept reserves the right to make changes to this Return and Refund Policy. Any changes聽will be posted on our website with the updated effective date.
Thank you for choosing聽The Gratitude Concept. Your business is greatly appreciated so we strive to聽provide excellent customer service and satisfaction.
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